Payment & Billing Issues
What to do if a payment fails, an invoice is incorrect, or you are not receiving billing emails.
Payment Failed
If your payment was declined:
After a failed payment, your current plan remains active. You will not lose access immediately — there is a grace period. However, upgrade or renewal will be pending until payment succeeds.
Check your card details — ensure the card number, expiry, and CVV are entered correctly
Check your card's international/online transaction limits — some Indian bank debit cards have daily online transaction limits or require 3D Secure (OTP) verification
Insufficient balance — ensure your bank account or card has enough funds
Try a different payment method — try UPI, net banking, or a different card
Try a different browser — occasionally, browser extensions or privacy settings interfere with the payment flow. Try in an incognito window
Contact your bank — if the payment is being declined by your bank, call your bank's helpline to authorise online payments or increase your limit
Invoice Shows Wrong Details
If your invoice shows incorrect business name, GSTIN, or address:
- Go to Profile → GST Details and update your details
- Contact [email protected] with your correct GST details and the invoice number
- For invoices where the GSTIN was missing (not entered before payment), SMLLR may not be able to reissue the invoice — please ensure your GSTIN is saved before making a payment
Not Receiving Invoice Emails
Check your spam or promotions folder — billing emails sometimes end up there
Add [email protected] and [email protected] to your email whitelist/safe senders list
Confirm your email address is correct in your SMLLR Profile settings
All invoices are also available for download at any time from your Subscription → Billing History page, regardless of whether the email was received
Billing Support
For billing issues not resolved by the above steps, email [email protected] with:
- Your SMLLR account email
- The payment date and amount
- A screenshot of the error or issue
- Your invoice number (if available)
Our team responds within 24 hours (Monday–Saturday).
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