Troubleshooting
Solutions to common problems — QR codes not working, analytics issues, payment problems, and more.
5 articles
QR Code Not Redirecting
Fixes for a QR code that does not redirect or shows the wrong page when scanned.
8 min read · 5 sections
Analytics Not Showing Scans
What to do if your scan data is missing, delayed, or not appearing in your analytics dashboard.
6 min read · 4 sections
Redirect Rule Not Triggering
What to do when a geo, device, scheduled, or scan-limit redirect is not working as expected.
6 min read · 4 sections
Two-Factor Authentication Issues
Solutions for common 2FA problems — wrong codes, lost authenticator, and backup code issues.
5 min read · 3 sections
Payment & Billing Issues
What to do if a payment fails, an invoice is incorrect, or you are not receiving billing emails.
6 min read · 4 sections